Account status, subscription delivery, route connections and refund requests are handled through the user dashboard. Tickets keep your issue details and follow-up replies together, making them suitable for matters that require ongoing review.
The user dashboard ticket portal is currently the official support channel. No public email address or Telegram account is listed on this page. Do not send account or order details to accounts not listed on this site.
Use it for account login, subscription status, client downloads, route connections, plan upgrades and refund requests. After submitting a ticket, you can add diagnostic details and follow its progress in the same thread.
Submit a TicketNo public support email is currently listed. For account or order verification, use the dashboard ticket portal directly to avoid delays caused by unverified contact channels.
Use the Ticket PortalNo public Telegram contact is currently listed. Route issues, usage questions and subscription matters should be handled through dashboard tickets so the context and follow-up record are preserved.
Go to DashboardTickets are handled in queue order, with no fixed response time. Issues that can be verified directly through account status are checked against the basic details first; route reproduction, protocol changes or payment status issues may require further investigation based on the ticket information.
Provide your username, the plan status shown in the dashboard and the step where the issue occurred. An email address is not required to create an account; your username and password are sufficient. Do not include your password again in a ticket.
Include your platform, the protocol selected in the client, the route name and any error message. Supported platforms include Windows, macOS, iOS, Android and Linux. Platform details help determine whether to adjust the route or protocol first.
Monthly subscription traffic resets each month on the activation date. When upgrading mid-cycle, the price difference is prorated across the remaining days. If the dashboard does not match your expectations, include the relevant plan name and current status.
This service offers a 14-day, no-questions-asked refund. When submitting a request, select the relevant order in your ticket and briefly explain what needs to be checked. Follow-up updates will remain in that ticket.
Describe where the issue occurred and what you have already tried. This is usually more useful for troubleshooting than simply writing “unable to connect.” Provide the following details as applicable.